Refund Policy

CompleteBillingServices Refund Policy

Scope: This refund policy applies to services offered by CompleteBillingServices (medical billing, RCM services, etc.).

1. No Refund for Ongoing Services / Work Performed

Once work has commenced (e.g., processing claims, billing cycles), we generally do not refund for those portions already completed.

2. Refund Eligibility

A refund (full or partial) may be considered only under these limited conditions:

• Customer cancels service before work begins, in writing
• Material misrepresentation by us
• Service failure to deliver per defined SLA (if specified in contract)

3. Refund Request Procedure

To request a refund:

• Submit written request to our support / billing department
• Include details: contract ID, service period, reason
• Requests must be made within [e.g. 30 days] of service initiation or invoice

4. Processing Time

Approved refunds will be processed within [e.g. 14 business days] and returned via the original payment method (or as otherwise agreed).

5. Exclusions

• Services already delivered, claims processed, work completed
• Costs or fees paid to third parties (e.g. clearinghouses, payers)
• Disputes over outcome (e.g. payer denial) are not grounds for refund

6. Modification

We reserve the right to modify this refund policy. Customers will be notified in writing or via the website.